A little help.
A clearer day.
Find answers for encryption keys, sync, imports, PassNote PRO, purchases, and account deletion.
Contact support
Include your device platform, app version, and a description of what happened. Do not send passwords, encryption keys, full payment-card details, or exported vault files.
Email support
Requests are reviewed on business days. Response time varies by request volume and issue complexity.
Frequently asked questions
Can PassNote recover my encryption key?
No. PassNote does not keep a copy of the encryption key in the synchronized vault record. If the key is lost, support may be unable to recover encrypted vault data. Use the in-app reset option only if you understand that the existing encrypted vault may no longer be recoverable.
How does encrypted sync work?
PassNote encrypts vault fields on your device with AES-256-GCM. Firebase stores the encrypted vault payload. Signed-in devices use your encryption key to decrypt the locally available vault and synchronize encrypted changes when online. Learn more in our Zero-Knowledge Security Architecture guide.
What does PassNote PRO include?
PassNote PRO may include unlimited vault storage, the Password Health Dashboard, an ad-free experience, and priority support. The free tier remains available with the current limit shown in the app.
PassNote may offer Lifetime, Monthly, or Annual plans. The purchase screen displays available products, local prices, billing periods, renewal terms, and any trial for which you are eligible.
Can I import passwords from another password manager?
Yes. PassNote imports supported CSV or JSON exports from Chrome, Apple Passwords, Firefox, Bitwarden, 1Password, and compatible password managers. Open Profile, choose Import Passwords, and review the detected entries before importing. See our Password Import & Migration Guide for step-by-step instructions.
PassNote does not currently export vault data. Delete the source export file after a successful import because it may contain readable passwords.
Does Password Health check for breached credentials?
No. The current Password Health feature analyzes weak and reused passwords locally. It does not send vault secrets to a breach-checking service or claim that a password appears in a known breach database.
How do I manage or cancel a subscription?
Manage or cancel the subscription through the store account used for purchase:
Deleting PassNote or deleting your PassNote account does not cancel a subscription.
How do I restore PassNote PRO?
Open the PassNote purchase screen and select Restore Purchases. Use the relevant PassNote account and the Apple or Google account that completed the purchase. Store and RevenueCat records determine the restored entitlement.
How do I delete my PassNote account?
Open PassNote settings and select Delete Account. If you cannot access the app, follow the steps on the account deletion page. Account deletion does not cancel an app store subscription.
Policies and billing terms
Review the Privacy Policy for data handling and the Terms of Service for purchase, renewal, cancellation, Lifetime, and refund terms.